» VoIP Enabled Phone Systems

 

Dear Phone User...

Does ANY Of This Sound Familiar?

    • Are you sprinting across the office to answer someone else’s phone?

    • Are you so busy that extensions just ring and ring with no one ever answering them at all? Overwhelmed with your call load?

    • Do you find yourself apologising to customers for cutting them off or leaving them on hold for minutes on end? Transferring calls into a “Black Hole”?

    • Can’t remember the dozens of function codes for your phone?

    • Staff changed or moved but extensions haven’t?

    • Is your phone system unreliable, expensive to maintain, have bad quality audio, due for retirement or not “fit for purpose”?

    • Do you feel like you’re in a daily battle against an outdated and unmanageable phone system?

    • Are you missing stuff that other companies have? Not enough incoming lines, no voice mail, digital receptionist, transfers, queues, announcements, or music on hold?

If any of this sounds familiar then it’s guaranteed you’re losing customers simply because they have to “deal” with your phone system before they get to deal with your company!

As a small business you already know that a telephone call is one of the most important points of contact between you and your customers. How professionally you deal with customers on the phone can often mean the difference between a happy customer and no customer at all!

If your phone system isn’t up to scratch then its going to be hard to come across as a professional operation.

I recently phoned a supplier to see if they had some parts in stock. They managed to cut me off twice and then put me on hold for nearly thirty minutes. In the end I hung up! Will I be giving them a second chance? What do you think?

Customers like to think they’re dealing with professionals. Sounding professional inspires customer confidence when buying your products and services.

Have You Been Stitched Up By The Guys With A “License To Print Money”?

The chances are the only time you really think about your phone system is when you’re struggling with it. The truth is it could be the hidden millstone around your company’s neck!

Ever checked that mysterious box hidden away up on the wall or in a cupboard? If its labelled Panasonic, Avaya, Cisco or Nortel then you’ve got trouble ( and if it’s a BT system abandon all hope). The reality is these guys pushed their resellers to “box shift” this proprietary kit for years. They no doubt charged you the equivalent of the GDP of a small African nation to install and support the thing. If they could have licensed the actual numbers on the phone they would’ve given it a go!

Their business was and still is a 100% certified license to print money, its been a bit like paying protection money to your local mafia don!

The truth is phone systems have tended to be so expensive that small companies keep them for years, even when they’ve been quite happy to replace other bits of kit in the office.

Sound familiar?

Can You Afford To Ignore A Crucial Piece Of Equipment That Helps Keep Your Company In Business?

A Cry For Help!

About 12 months ago one of our oldest customers contacted us. We know Colin, the MD, well. He runs a small engineering company. They’ve got a back office with about 20 staff and we’ve looked after their computer systems and network for years…

“Guys we have a problem with our phone system. We’re really struggling to make a couple of changes. We have some new starters we need extensions and direct numbers for. On top of that our out of hours message isn’t working anymore! BT want an arm and a leg to come out to it and I just can’t get anyone else interested at all. Help!”

…now we don’t “do” traditional phone systems as such. Small office phone systems are a minefield into which you really don’t want to stray! If your company’s phone system is more than a couple of years old then its operation is likely to be a mystery known only to itself and the monolithic corporation who manufactured the thing. Basically we don’t touch them with a bargepole! If you can get anyone to come out at all they are likely to want a blank cheque up front!

Still, Colin was getting a bit desperate,

“Help us out on this one guys please!”

Our Telephone System Nightmare Begins…

So we took a look at Colin’s phone system……that’s when the nightmare began…

The system was squeezed onto a wall underneath a staircase. It was a British Telecom “mash-up” from the early 90’s and there seemed to be enough power cables going into the thing to run a small aluminium smelting plant! Yet it only supported about 20 extensions and a few simple functions. It was literally bolted to the wall and the manual consisted of two dusty and unintelligible sheets of A4 paper!

I could see we had a big problem! The only trick we had up our sleeve was I knew a semi retired telephone engineer. He might, just might, know how to talk to this thing in terms it understood (presumably something along the lines of 101010101010…)!

After three days of blood, sweat, toil and tears from my retired engineer, Colin’s system was eventually back up and running. I swore (quite a lot in fact) “never again”. Colin’s phone system was living on borrowed time and there was no guarantee we’d be able to sort the thing out a second time.

We soon realised Colin wasn’t the only customer in the same position.

More and more of these old style systems are coming up for “retirement" or companies have bought replacements over the last few years that are just not “fit for purpose”…

…the chances are you’ve got one yourself!

It was time for a fresh start…

There Had To Be A Better Solution…

We did our research, we knew what functionality to look for.

There had to be a better solution than the traditional phone systems that had been forced on small businesses, we wanted…

• a solution where you don’t have to pay stupid amounts of money for each additional feature…

• something that’s easy to setup… easy to maintain and upgrade by anyone…

• a system with unlimited extensions… voicemail… call parking… music on hold… conference rooms… ring groups… call queues ……call reporting…

• in short everything a telephone system for a growing company should be…

• I wanted to walk in, plug it in, plug my phones in and start making calls… in under an hour…

• while we’re at it I wanted it to work over the internet as well as normal phone lines so I could reduce my call charges and line rental to the bare minimum… oh and best of all I wanted to pay half the price of any competing system……

All in all a pretty tall order eh?

Fortunately such a system isn’t a myth…it already exist its called Trixbox.

What’s Made The Giant Telecom Companies And Phone Manufacturers Frankly As Sick As A Parrot?

Let me take you back a few years, seven to be precise…and some rather clever guys in the States started work on a software solution to all the above…they called it Asterisk* and made it work like a dream on “bog standard” PC computer equipment and network gear. Oh and they effectively gave it away for free (known as making it “open source”)……err yes…strange though it seems they released the software to thousands of other developers around the world to work on…for no charge.

They guessed, correctly as it turned out, that having the power of thousands of developers working on their initial code would eventually deliver something pretty spectacular. A system that everyone would benefit from, not just a few greedy phone system manufacturers.

Seven years later one branch has evolved into Trixbox and its running phone systems for tens of thousands of companies…from start ups with just a couple of phones all the way up to giant corporations with hundreds of extensions……its taken the Telecoms world by storm and made the giant telecom companies and phone manufacturers frankly as sick as a parrot (not that we’ve any sympathy for them you understand!)

Isn’t It Time to Set Your Phone System Free?

The guys who developed the software have done us all a giant favour. Now’s the perfect time to take advantage of all their hard work. Small businesses deserve smart phone systems that do everything big business phone systems do, so prepare to set your phone system free…………

Trixbox Is The Solution We’ve All Been Waiting For. Get Yourself A Phone System That’s Easy to Understand, Easy To Use And Easy To Afford.

We realise that you’re experts in what you do and not in configuring phone systems! Which is why we’ve built a range of pre-configured PC based systems running Trixbox specifically for small business like you. We’ve called them the BritTrix range.

We know that every call counts. Which is why Trixbox delivers a phone system with powerful, flexible features. It’ll make your company sound professional and help you stay fully connected with customers, partners and your suppliers.

The Trixbox Feature List Is Simply Bursting At The Seams With Good Stuff! Take A Look At This…

Remember you can use as many or as few as these features as you like. Unlike a traditional phone system it’s not going to cost you a penny more whether you use a feature or not. It’s easy to enable or disable the stuff you need as and when required.

• Web Based Administration
• Unlimited Extensions
• Remote Extensions (home workers)
• Receptionist Operator Panel
• Digital Receptionist (also known as an Auto Attendant or IVR)
• Time Scheduling
• Extension based Voicemail
• Route calls over the internet (Voice over IP – VoIP)
• Least Cost Routing
• Retain your existing numbers
• Link Multiple offices together with free calls
• Easily set up to handle Multi-tenanted buildings
• Music on Hold
• Call Blocking
• Call Return
• Caller ID
• Blacklists
• Call Transfer
• DISA (Direct Inwards System Access)
• Speed Dial
• CDR (Call Detail Record Logging) – Reporting
• Call Pickup
• Call Parking
• Call Forwarding
• Ring Groups
• Call Queuing
• Audio recordings of calls
• Distinctive Ringing
• Do Not Disturb
• Call Waiting
• Three-way Calling
• Follow-Me
• Click To Call (Dial from Outlook and Act!)
• Conference Calls
• Overhead Paging / Public Announcement
• Wake up / Alarm Calls
• Local Weather Reports
• Free Updates to the software
• Take advantage of the latest IP based phone technology
• No new wiring

And many, many more features we haven’t even listed……

Isn’t it about time you stopped neglecting your telephone system?

Is it important to your company to be perceived as successful, savvy and in tune with the leading trends in your industry? Then making the move to Trixbox is one of the smartest business decisions you’ll make this year…

Just look at some of the feedback from Trixbox users and Industry comments about Trixbox and VoIP…

• “We are a small distributor, and our phones are our lifelines. Trixbox enables me to have all the tools I need to sound professional and LARGE. In addition, I am able to support several independent agents across the country as they call out of their houses. We also have several other businesses that I run into separate auto-attendants with their own Direct Inward Dial numbers that terminate into the existing ring groups and extensions”. Jon.
 

• "Small to medium-sized businesses with several employees, especially those with distributed offices and teleworkers, are likely to get the maximum benefit from VoIP. It cuts your business telephony cost; all calls to other VoIP phone users are free and other calls are usually competitively priced. You can configure your system to give whatever impression you want to customers. For example, if you have associates or employees in other areas of the UK or even abroad, you can give them all extensions on the same number, or their own numbers with the same area code as your head office. No-one need know whether you have city centre offices, or a virtual office!" Voip.org.uk

• “We just went live this morning on Trixbox. 25 extensions all running on Snom 360 phones with Hudlite on every workstation. Features are call queues, ring groups, IVRs, voicemail, hudlite, voicemail to email”. Jessee

• “Trixbox has saved our business hundreds already and was indeed as easy to install as claimed. This can only spell trouble for the Telcos… …as more people realise that they are paying far more than they need to for calls and shift to Linux based Asterisk solutions”. Sam Banks

• “ Asterisk users (Trixbox is built on top of Asterisk) report up to 90 percent savings over proprietary IP-PBX technologies, including the elimination of per-phone license fees. Costs are also cut by the software's ability to run on standard, off-the-shelf hardware rather than high-end, proprietary systems” VoIP News

Try the no obligation demo test of our BritTrix system. We can give you a full “hands on” demo of the system using a selection of the latest IP phones (takes only 1 hour of your time).

Lets face it we can tell you about the fantastic benefits and features until we are blue in the face!

…we can tell you about the call savings you can make using VoIP…

…about how you can ditch some of your existing ISDN and analogue phone lines…

…and so on… and so on… but…

What You Really Need To See IS The System In Action!

Get a feel for the system yourself. There’s no better way than actually making and receiving some phone calls using some of the latest handsets! We promise you’ll be blown away!
 
Want us to leave the demo system with you for a couple of days? Absolutely no problem, hang on to it and play about as much as you want at your own pace. (The demo kit includes the very latest IP phones from Snom, a German manufacturer, the build quality is fantastic!).

Remember you can ask us at any time for help and advice.

To arrange your priority demonstration (only takes approx 1 hour of your time) call the hotline on 0800-066-9900.